Warmer Homes – Sovereign Housing - A&M Energy

Project	Warmer Homes – Sovereign Housing
Sector	Landlords

Project Overview

Through the warmer homes project, Sovereign identified a number of properties from across 30 sites, which were experiencing fuel property; they then appointed us as their main contractor. We went out and surveyed the homes to understand which energy-saving measures the properties would most benefit from.

The homes visited were a mix of build types – some were Reema Hollow panel, others Wimpey no-fine and some solid brick. After the surveys were carried out across Berkshire and Oxfordshire, it was discovered that loft insulation was needed in some homes; however, 126 properties would most benefit from external wall insulation. Of the 126 homes, 55 of these were in Lancaster Square, Hungerford, which was where the majority of the project was based.

What was done?

The scheme commenced on site in November 2013. The full specification was provided to A&M by Sovereign, detailing Knauf mineral Fibre 100mm as their preferred product.

We then contacted each resident individually to tell them about the project and let them know the estimated timescales. Sovereign and A&M also ran a tenant liaison meeting, which helped us to introduce the team, answer any questions and make sure everyone knew when and what was happening. A progress report was provided to the client on a weekly basis and regular contact was maintained to ensure open communication.

With over 20 people on our workforce we managed to complete the works within our 4 month programme.

Challenges faced

The main challenge faced throughout this project was experiencing heavy rain and terrible flooding; however, we did overcome this and restart work quickly by using Monoflex sheeting, which allowed the basecoats and finishes to set.

Project successes

The project was completed on time and under budget. Whilst we were carrying out the work we also created a video that illustrates the detail of the external wall insulation, which will allow future residents to see in more detail, how the works are carried out.

A&M has been awarded a further 160 properties by Sovereign in Berkshire and Oxfordshire.

The following video was taken at Lancaster Square for Sovereign to explain to future tenants the full process of External Wall Insulation.

https://www.youtube.com/watch?v=JxH9hB8WObk

Just a quick note of thanks for the work you recently completed at our house. We had been badly messed about by another firm promising (and failing) to do this work – and as a result decided to try A&M. The service has been great, right from booking/conducting the survey – through to the two installers who completed the work. Everyone turned up on the dates/times they were supposed to and the standard of work was very good. Much appreciated. Ian Wilkinson, Halifax
May I commend your men for an excellent job done very well, they were efficient, polite and cleaned up after even washing walls down of dust produced by drilling. A good job well done! Mr Lockwood, Ewhurst
Just wanted to pass on our thanks for the excellent customer service we received from your engineer last Tuesday. He arrived on time and explained everything in detail. He made sure he worked safely and cleaned up everything before he left. Hopefully you can pass on our thanks for a job well done. Believe me this is not always the case with trades people. Mr Lloyd, Shrewsbury
Just a note to say how impressed we were with the 2 men who came to insulate our house walls last Thursday. They were very helpful with a wall vent problem,were hard at work all day and did an excellent job, even as far as washing the windows after the job was completed. Please pass on our thanks to them for a job well done. Charles and Alison
I’d like to report back on the excellent job undertaken by your installer yesterday with our cavity wall insulation. He was on site exactly at the agreed time, very knowledgeable and kept a friendly and polite attitude all day. There was an evident respect of my property and he cleaned up behind himself leaving little evidence that he had even been there. A job very well done. Mr Adams, Swindon
We would like it noting how thoroughly polite, efficient and professional A&M Energy Solutions have been, right from their initial visit to survey our property. They’re a credit to you. Mrs Hadden, Sileby
I was very pleased with the way that the work was carried out on my property, particularly the manor and attitude of the three operatives on site. The original contact lady and surveyor were also helpful and friendly. Mr White, Salisbury
Your men turned up nice and early. They explained everything, gave the H&S notice and door signs. They were pleasant, and very quick and efficient in doing the job, and the house was left clean. I didn’t expect them to paint over where the holes were, so that was a bonus! At the end of the job, the paperwork was explained thoroughly before each piece was signed. I would recommend A&M to anyone. P Brewerton, Littlehampton
Wrexham County Borough Council, Housing Services have been working with A&M Energy Solutions for many years to insulate our Local Authority owned housing stock. I have found them to be trustworthy and reliable company who carry out the work to a consistently high standard. Their property surveyors are courteous, polite and are able to communicate with our tenants and they insulation operatives carry out the work cleanly, safely with minimal disruption. Geraint Wyn Jones, Wrexham County Borough Council
We have been extremely pleased with the performance and approach of A&M Energy Solutions. We have monitored the work completed and found it be of high standard. Householders have praised the work and conduct of A&M staff. We have been impressed by the amount of personal attention given to our schemes by senior staff and the A&M office team. This has led to further collaboration on other schemes and a solid and reliable working relationship. Helen Perkins, Warm Wales
I would like to compliment you on the wonderful staff you have doing this job, they are pleasant, keeping me informed of what they are doing and very efficient.
The weather was awful yesterday but they worked through it keeping cheerful and helpful.
Mrs Langborne, Ryde